Desktop Fay


End user license agreement | How to uninstall | Release notes

Privacy Policy

We respect your privacy. Any personal data which you explicitly provide to us when ordering, is carefully stored in a secure place and will never, in no way be given to any third party. The Desktop Fay application does not collect any personal information.

How we use personal data

We use personal data of our customers to (rarely) contact them (e.g. to notify about version updates, only if they are subscribed to be notified) and for verification purposes (e.g. to identify a registered user, who needs support but has changed their email address and/or other attributes).

Speech recognition

If you setup a mic and talk to your virtual assistant, all speech recognition is performed on your local computer. Your phrases are not transmitted anywhere over the network in order to recognize speech.

Conversation in general

If you talk to your virtual assistant (via a mic or in writing), your phrases may be logged and eventually transmitted to - in anonymized or aggregated form that does not identify you. The logging may be switched off in Options -> Chat tab. The logging is intended for the sole purpose of improving Desktop Fay conversational abilities.
Your phrases are processed on-device wenever possible. However, some of your reqests in generalized form (not your exact phrases) may be transmitted over the network to 3rd party services (such as in order to get relevant answers. This cannot be switched off in current version.

Storing passwords

If you allow Desktop Fay to remember your passwords, they are stored on your local computer only, in an encrypted way. Please note that encrypted passwords are hard, but not impossible to recover. If you suspect that a malicious 3rd party may have access to your computer (locally or over the network), then you may prefer to not save your passwords.


A third-party reseller company - DR MyCommerce, Inc. (subsidiary of Digital River, Inc.) - processes all orders for Desktop Fay. This is a well-known and trusted company, which provides secure transactions of payments and personal data. You can see MyCommerce/Digital River privacy statement here.